POLICY & DELIVERY TERMS
Thank you for your interest in "The collector's wife"
Web Site & on line store.
In an effort to make your experience as satisfying and user- friendly as possible, we encourage detailed questions about any of the items that you are interested in purchasing.Since the internet medium doesn't allow you to smell, touch and closely examine them, questions of condition will be answered in as great a detail as you require.
We want satisfied customers who are pleased with their purchases, and will do everything we can to minimize the difficulties of online shopping.
Please send your inquiries to us and we will provide the answers ASAP.
Please review the following basic terms that govern your use and purchase of products from our Site.
Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.
The Terms and Conditions of this agreement will be the guidelines beyond any other advertisement that might be on our web site.
All items for sale at "The collector's wife" on line store is guaranteed to be as described.
All payments can be made with PayPal which is associated with our account.
Shipping costs, by standard mail service, will be automatically calculated when you place your order.
We will ship when your payment is received, usually within one day, and notify you by e-mail of the tracking number.
Items will be securely packed and sent via registered standard post - all shipping and tracking details will be emailed to you upon dispatch.
In cases where a parcel has been returned to us due to a failed delivery attempt, we can ship the parcel again, however, the customer will be fully responsible for any additional shipping charges.
If the customer does not want the parcel to be shipped again, we will issue a full refund minus our original shipping and handling charge.
* If you had given wrong or not exact mailing information The collector's wife will not be responsible for any delays or missing shipment. If because of this misinformation the package will be shipped back to us, please note that you will have to pay the delivery fee.
SHIPPING FEE -
The shipping fee (by standard shipping service) should be added automatically to your final purchase amount, however, if for any reason a mistake will occur, we keep the right to add or deduct the difference.
Can I return my order or exchange it for another item?
If you are not entirely satisfied with any item on our website, you may return it for a full refund within 14
days of receiving the goods.
Simply send us an email within 7 days of recieving your Item, and let us know that you are returning it. Reurns must be shipped back with in 14 days.
As soon as it arrives, we will issue a refund minus our original shipping and handling charges.
Unfortunately we cannot accept returns if you exceed the 14 day cooling-off period.
Return shipping costs are the full responsibility of the buyer, unless the item was damaged in transit or you have received the wrong product. If this is the case, you must send us a picture of the item & ship it back to us. We will issue a refund and reimburse your shipping costs as soon as we'll get it back.
SHIPPING DESTINATION -
We can ship your purchased item only to countries that the post service delivers to.
Mostly our items will be shipped from Israel. We will indicate when/if it is a different country that we ship from.
Standard delivery service takes between 10-20 days , so expect your item to arrive in 15-25 days. Usually it takes much less.
If you want express service, please let us know as we can gladly arrange it.
Please be aware that we can not be responsible for any customs charges or additional taxes in your country .
We are doing our best to indicate the most accurate information about the item's availability.
Yet, there might be mistakes or delays in the updating process. So, if you did purchase an item that was not longer available for sale the transaction will be cancelled and you will be reimbursed the full amount you have paid.
your privacy is sacred for us. We will not use any of your information beside what is needed to complete your transaction.
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Thank you so much for stopping by,
Hope you enjoyed your visit here,
The collector's wife.